Who we are

This website is hosted by Oblig8 Limited, a company registered in England with company registration number 15883213 with its registered office at 422 Staines Road, Twickenham, Middlesex TW2 5JD.

Whilst there are a number of ways in which we collect your personal information, the main way we collect personal information about you are from things you tell us yourself Things you tell us could include information that you provide during conversations we have on the phone, what you have emailed us.

We may collect personal information directly from you:

  • via feedback forms
  • when you engage us to provide services;
  • via cookies. You can find out more about this in our Cookies Policy;
  • via our telephone calls with you, and this may include logging your telephone number, date, time and duration of the call;
  • when you provide your details to us either online or offline.

We may collect your personal information from a number of different sources including:

  • from social media:
  • from websites where you may leave reviews about us;
  • Other third parties including third party service providers;

Oblig8 Limited customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email

[email protected]

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

  • Names and contact details
  • Addresses
  • Occupation
  • Employment details (including salary, sick pay and length of service)
  • Information relating to compliments or complaints
  • Website user information

We collect or use the following personal information for information updates or marketing purposes:

  • Names and contact details
  • Website and app user journey information

We collect or use the following personal information to comply with legal requirements:

  • Name
  • Contact information
  • Identification documents
  • Any other personal information required to comply with legal obligations

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Purchase or service history
  • Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
  • Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
  • Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • Where we are providing consultancy services to individuals, we may need to collect personal information to provide advice and guidance to support the individual.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • Where we are providing consultancy services to individuals, we may use their personal information (such as their email address) to send them information which may be beneficial to them.

Our lawful bases for collecting or using personal information to comply with legal requirements:

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

How long we keep information

We only keep information for as long as necessary – whilst we are providing services to you and to comply with legal and regulatory requirements. If you require further information, please contact us at: [email protected]

Who we share information with

Others we share personal information with

We will only share your personal information with organisations where we are required to do so by law. For example, we may need to evidence details of our clients to HMRC.

We will only share your personal information with other third parties with your consent.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website

Last updated

11 November 2024